Customer service

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Customer service is doing things to satisfy a purchaser's needs. This may be before, during, or after the purchase.

A major part of customer service is helping if merchandise is broken or not working properly. These situations are usually covered by a customer service policy.

Many stores will have a special desk or area where people can take their complaints. One purpose is to persuade the customer to buy other things later.^[1]

Customer Service Media

A DMV clerk helps a customer with paperwork.
An automated online assistant with avatar providing automated customer service on a web page

Related pages

Sales

References

↑ What Does Customer Service Mean to You? - Interview Question (in en). boterview. Retrieved 2025-08-12.

[1] What Does Customer Service Mean to You? - Interview Question (in en). boterview. Retrieved 2025-08-12.

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