Social media marketing

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Social media marketing is the use of social media platforms and websites to promote a product or service.[1] Although the terms e-marketing and digital marketing are still dominant in academia, social media marketing is becoming more popular for both practitioners and researchers.[2]

Most social media platforms have built-in data analytics tools, enabling companies to track the progress, success, and engagement of social media marketing campaigns. Companies address a range of stakeholders through social media marketing, including current and potential customers, current and potential employees, journalists, bloggers, and the general public.[3]

Benefits of Social Media Marketing

There are many benefits of Social Media Marketing inculing:

  • It allows companies and brands to promote themselves to diverse audiences that could not be reached through traditional marketing such as Phone and E-mail based advertising.[4][5]
  • Through SMM, Companies and Brands can engage with customers directly, allowing them to obtain feedback and resolve issues of their customers immediately.[6]
  • Such platforms can be used to promote their products, deals, events and news.

Social Media Marketing Media

References

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  3. "Social Media Marketing In 2024: The Ultimate Guide – Forbes Advisor". www.forbes.com. Retrieved 2024-04-24.
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  6. Flanigan, Rod L.; Obermier, Timothy R. (2016). "An Assessment of the Use of Social Media in the Industrial Distribution Business-to-Business Market Sector". The Journal of Technology Studies. 42 (1): 18–29. ISSN 1071-6084.