Virtual assistant
A virtual assistant (VA) is a software agent that can perform various tasks or services for users based on their input, including commands or questions. These assistants often use chatbot technology to simulate human conversation, allowing users to interact with them through online chat or voice. Virtual assistants can interpret user speech and respond using synthesized voices.
Users can ask virtual assistants questions, control smart home devices, manage tasks like email and calendars,[1] and perform other basic functions through verbal commands. Popular virtual assistants for consumers include Amazon's Alexa, Apple's Siri, Microsoft's Cortana, and Google Assistant.[2] Many companies also use virtual assistant technology to enhance customer service or support.[3]
The advancement of artificial intelligence, particularly in chatbot technology like ChatGPT, has expanded the capabilities and interest in virtual assistant products and services.[4][5]
Virtual Assistant Media
Google Assistant running on a Pixel XL smartphone
Amazon Echo Dot smart speaker running the Alexa virtual assistant
Apple TV remote control, with which users can ask Siri the virtual assistant to find content to watch
Graphical sum up of the study capturing reasons of interest of virtual assistants for consumers
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References
- ↑ Hoy, Matthew B. (2018). "Alexa, Siri, Cortana, and More: An Introduction to Voice Assistants". Medical Reference Services Quarterly. 37 (1): 81–88. doi:10.1080/02763869.2018.1404391. PMID 29327988. S2CID 30809087.
- ↑ "AI Faceoff: Siri vs. Cortana vs. Google Assistant vs. Alexa - businessnewsdaily.com". Business News Daily.
- ↑ "The Magic of Virtual Assistants and Their Impact on Customer Service".
- ↑ "The One Thing You Should Definitely be Using AI Chatbot for". 7 April 2023.
- ↑ "A.I. Means everyone gets a 'white-collar' personal assistant, Bill Gates says".