Netcall
Netcall is a software company that provides technological solutions for businesses to engage with their customers.[1] The company’s headquarters is located in Hemel Hempstead, United Kingdom.[2]
| Public sector | |
| Industry | Contact Center, Low-code and RPA Software |
| Founded | 1984 |
| Headquarters | Bedford, United Kingdom |
Area served | United Kingdom |
Key people | Michael Jackson (Chairman), Henrik Bang (CEO), Richard Farrell (CTO) |
| Website | https://www.netcall.com |
Overview
The company provides software services to the healthcare, public, and private sectors by designing, developing, and marketing communication, low-code platform,[3] robotic process automation, workforce management, and business process management software services.[4] The company provided call handling technology to more than 600 private and public sector organizations.[5]
Achievements
In the year 2000, the company developed a product called QueueBuster.[4] In 2009, Netcall acquired Q-Max Systems Limited, which provided workforce management software to contact centers.[6] In 2010, the company acquired Telephonetics.[7] The company acquired Bury St. Edmund-based Serengeti Systems in 2012.[1][8] In August 2017, it acquired MatsSoft.[9][10][11] In October 2020, Netcall acquired Automagica.[12]
References
- ↑ 1.0 1.1 Brodie, By Duncan. "Bury St Edmunds: Netcall acquires Serengeti Systems in £2.9m deal" (in en). East Anglian Daily Times. http://www.eadt.co.uk/business/bury-st-edmunds-netcall-acquires-serengeti-systems-in-2-9m-deal-1-1533133. Retrieved 2018-03-15.
- ↑ "BGF Quoted backs Netcall plc | BGF" (in en-GB). BGF. 2017-08-15. https://www.bgf.co.uk/bgf-quoted-backs-netcall/. Retrieved 2018-03-15.
- ↑ "How low-code can help to overcome the AI skills shortage". Information Age. 2020-09-02. Retrieved 2020-10-28.
- ↑ 4.0 4.1 "Netcall: acquisition strategy paying off" (in en). Proactiveinvestors NA. http://www.proactiveinvestors.com/companies/news/24492/netcall-acquisition-strategy-paying-off-29258.html. Retrieved 2018-03-15.
- ↑ Schwartz, Erica (2018-03-09). "FinnCap Increases Netcall (NET) Price Target to GBX 75" (in en-US). Dispatch Tribunal. https://www.dispatchtribunal.com/2018/03/09/finncap-increases-netcall-net-price-target-to-gbx-75.html. Retrieved 2018-03-15.
- ↑ "Netcall acquires Q-Max in £2.5 million deal" (in en). Proactiveinvestors NA. http://www.proactiveinvestors.com/companies/news/6676/netcall-acquires-q-max-in-25-million-deal-8674.html. Retrieved 2018-03-15.
- ↑ "Netcall agrees to acquire Telephonetics | Business Weekly | Technology News | Business news | Cambridge and the East of England". www.businessweekly.co.uk. Archived from the original on 2017-12-29. Retrieved 2018-03-15.
- ↑ News, Bdaily Business. "Netcall confirms £2.9 acquisition of software solutions firm" (in en). Bdaily Business News. https://bdaily.co.uk/articles/2012/09/25/netcall-secures-29-acquisition-of-software-solutions-firm. Retrieved 2018-03-15.
- ↑ "Netcall acquires MatsSoft | 7 August 2017 | Stock Market Wire". www.stockmarketwire.com. Retrieved 2018-03-15.
- ↑ "Netcall Receives £7M in Funding; Acquires MatsSoft" (in en-US). FinSMEs. 2017-08-28. http://www.finsmes.com/2017/08/netcall-receives-7m-in-funding-acquires-matssoft.html. Retrieved 2018-03-15.
- ↑ "Netcall Acquires MatsSoft Through Cash And Share Issue (ALLISS)". MorningstarUK. Archived from the original on 2017-12-29. Retrieved 2018-03-15.
- ↑ "Netcall buys Belgian company in potential €3m deal | Business Weekly | Technology News | Business news | Cambridge and the East of England". www.businessweekly.co.uk. Archived from the original on 2020-10-29. Retrieved 2020-10-28.