American Express
The American Express Company, (sometimes known as AmEx as variants) is a financial company which today is best known for its credit card business. Sometimes called Amex cards, these credit cards make up nearly a quarter of all credit card transactions in the USA.
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| Public | |
| Traded as | NYSE: AXP Dow Jones Component S&P 500 Component |
| Industry | Banking, Financial services |
| Predecessor | Livingston, Fargo & Company Wells, Butterfield & Company Wells & Company[1][2] |
| Founded | Buffalo, New York, U.S. (1850) |
| Headquarters | Three World Financial Center, New York City, New York, U.S. |
Area served | Worldwide |
Key people | Kenneth Chenault (Chairman & CEO)[3] |
| Products | Charge card, credit cards, traveler's cheque |
| Services | Finance, insurance, travel |
| Revenue |  US$ 29,962 billion (2011)[4] |
| US$ 6.956 billion (2011)[4] | |
| US$ 4.935 billion (2011)[4] | |
| Total assets | US$ 153.337 billion (2011)[4] |
| Total equity | US$ 18.794 billion (2011)[4] |
Number of employees | 62,500 (2011)[4] |
| Website | AmericanExpress.com |
Since 1958, the company's mascot has been a Roman centurion.[5]
History of American Express Company
Early years of the company
When the American Express Company was founded in 1850 it was an “express business”. This meant that it was a private company whose business was to carry money, packages or valuable things from one place to another. The US Postal Service had only recently begun. They delivered letters, but not large parcels. This is why some people started small “express businesses”. An express messenger would carry money in a money bag. He would travel by train or stagecoach. The trains were very slow and often came off the rails. The stagecoaches travelled on terrible roads which were much too bumpy for the horses to trot. It was a time when many people were going to California and other areas in the west of the US. There was a lot of demand for money to be transferred from one part of the country to another. This is why the American Express company was started.[6]
Two very important people in the express business at the time were Henry Wells and William G. Fargo. They had formed a partnership in 1844. When the American Express was formed its headquarters were in a building in Manhattan, New York. Three other companies merged to form the new company. They soon bought several other buildings nearby to use as stables for their horses. For many years it was the most successful company transporting goods, securities, money etc. (these were called “express shipments”). In 1874 the American Express moved its headquarters to 65 Broadway in the financial district of Manhattan. It has been there ever since.
Move to financial services
Gradually American Express began to focus their attention on banks and other big financial groups because they found the American Express very reliable and paid them good money for their services. The American Express gradually changed to be a financial company. In the late 1890s they started to compete with the banks by issuing money orders. They had big offices in London, Paris, Antwerp, Zurich and Berlin.[7]
By 1890 the company needed a new building, so they pulled down the old building and built a new ten-story building in its place. By 1903, the company had assets of about $28 million. In 1916-17 a new building was constructed. It was made of concrete and steel and was shaped like an H. This building was sold in 1975.
When their director J. C. Fargo travelled to Europe around 1890 he found it very difficult to get cash. He was very annoyed, because he was carrying with him letters of credit, and he felt that, as president of the American Express, it should have been no problem. Fargo went to Marcellus Flemming Berry and asked him to invent a better way getting cash. Berry invented the Traveler's Cheque. The traveler’s cheque was a very safe way of getting cash from a bank when travelling. The American Express Traveller’s Cheque, started in 1891, was to be used worldwide for nearly a century, when credit cards took over. Traveler's cheques made American Express a great international company.
Effects of World War I
In 1914, when World War I started, many people who happened to be travelling could not get at their money, but American Express offices in Europe were among the few companies to honor the letters of credit so that American tourists could get money to travel back home.
The war made American Express enter the travel business. In 1922 they provided a luxury steamship to take tourists round the world. The traveler’s cheque business made them hugely successful for many years.
Modern times: Charge card services
The idea of a charge card for travel was discussed as early as 1946 but it was not until 1958 that American Express introduced their first cards. The early ones were paper. In 1959 plastic cards were introduced.
In 1966, American Express introduced the Gold Card and in 1984 the Platinum Card. The Platinum Card had a $250 annual fee (today it is $550). It was only offered to trusted customers. Today customers can apply for it.[8]
In 1987, American Express introduced a credit card, known as the Optima card. Customers did not have to pay in full every month. They could now wait to pay later.
"Boston Fee Party"
From early 1980s until the early 1990s, American Express offered merchants and restaurants a discount if they accepted only American Express and no other credit or charge cards. However, in 1991, several restaurants in Boston started accepting Visa and MasterCards, even encouraging their customers to use them. These cards had a much lower fee than American Express fees, which at the time charged 4% for each transaction. Some restaurants even stopped accepting American Express cards. This revolt was called the “Boston Fee Party” (a pun on the name “Boston Tea Party”). In the end American Express decided to reduce their charges.
American Express today
The director of American Express is Stephen Squeri. American Express continues to be one of the world’s biggest financial companies.
American Express Media
Share of the American Express Company, 1865
The "watchdog logo" used by American Express to symbolize trust and security.
An American Express branch in Amsterdam in 1971
The official contactless indicator from EMVCo, used to indicate contactless capability on a contactless payment device such as a credit card.
Entrance to American Express Centurion Lounge at JFK NYC airport (2022)
An advertisement for the Platinum Credit Card in Hong Kong, 2012
The American Express F1 Academy car
Two rescue workers entering the American Express Tower following September 11 terrorist attack on World Trade Center, 2001
American Express regional HQ in Sunrise, Florida
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References
- ↑ Peter Z. Grossman. American Express: The Unofficial History of the People Who Built the Great Financial Empire. New York: Crown Publishers, 1987. (reprint: Beard Books 2006; ISBN 1-58798-283-8; Chapter 2.)
- ↑ Noel M. Loomis, Wells Fargo. New York: Clarkson N. Potter, Inc., 1968
- ↑ "Top Management Compensation". Retrieved August 30, 2010.
- ↑ 4.0 4.1 4.2 4.3 4.4 4.5 "2010 Form 10-K, American Express Company". United States Securities and Exchange Commission.
- ↑ "companylogos.ws - Diese Website steht zum Verkauf! - Informationen zum Thema companylogos". ww1.companylogos.ws. Archived from the original on 2018-10-05. Retrieved 2019-02-14.
- ↑ ”American Express: 1850-1950, A Century of Service” by Alden Hatch, Garden City, NY, 1950.
- ↑ CreditCards.com. "American Express history". CreditCards.com. Archived from the original on 2018-07-09. Retrieved 2019-02-14.
- ↑ "American Express Platinum Credit Card Credit Card - Paisa.co". www.paisa.co.[dead link]